Backup Policy


Backup means copying data in order to have a copy of the information that can be used to re-create content in case of data loss. Just like choosing high quality hardware is important, thorough backup routines are essential safety measures by any form of data handling. Backing up is also called safety copying and it can, in practice, be done in many ways. Like many people save an extra copy of their files online

We do perform system backups daily, weekly, & monthly as part of our emergency recovery plan, however, our services do not include backup storage of your web site. We recommend that you maintain a backup of your web site on your local computer.

If necessary, we can go into our backups to retrieve web site files, however we charge a fee to perform the search and file recovery. Also, we cannot guarantee that the files that we recover (if any) will be the most recent snapshot of your site.

Backups as an Add-on service:

1) Backups for shared Hosting

1.1) Backup of an Active Account
Upon request, we will provide complimentary copies of any backup content available with us however you need to pay some extra amount depending upon the size of your account Please refer the below table for details:

Type of the Shared Account Account Size Available for backups Amount payable for backups
Personal upto 1 GB FREE
1 to 2 GB
$4.95/Account
Standard upto 2 GB FREE
2 to 4 GB
$4.95/Account
4 to 6 GB
$7.95/Account
Plus upto 4 GB FREE
4 to 6 GB
$4.95/Account
6 to 8 GB
$8.95/Account
Premier upto 6 GB FREE
6 to 8 GB
$8.95/Account
8 to 10 GB
$10.95/Account
We do not Provide Backups over 10 GB


1.2) Backup of a Suspended Account

In order to generate a backup of an account, status of the account should be “ACTIVE”.

However if you wish to take a backup, of suspended account and not renew it any further then a one time, you need to pay $14.95 /Account as a one time activation fee in order to reactivate the account. Once you paid the above said amount your account will get activated. Now to get the backup you need to pay the fees applicable for backup generation & as per the size of the backup you wish to restore of an active account given above in the chart. Backups can be downloaded within 48 hours once paid after which after which the account will be deactivated and removed from our servers

1.3) Backup of a Cancelled Account
If you wish to take a backup of your cancelled account, you need to contact to our Support team via live chat or you can place ticket and ask for backups, if backups are available or not. If Backups are available up to 10 GB you can ask for backups with following conditions:

1.3.1) since the account is already cancelled it will cost you a fee of $35.95 as a one time reactivation fee. To restore the available backup, you need to pay the fees applicable for backup generation & as per the size of the backup you wish to restore of an active account given above in the chart. Backups can be downloaded within 48 hours once paid after which it would be removed.

1.3.2) Renewal amount needed to pay for continuing the plan ahead for a year is excluded.

2) Backups for Reseller Hosting

As a reseller hosting provider you need to take care of backups of your client’s website, however we will help you to take care of that by providing an extra storage space as per your needs You can upgrade your backup plan at any time. Simply choose from the following packages:

Storage Space for Backups
Amount payable for backups
10 GB
$10/month
20 GB
$25/month
35 GB
$35/month
50 GB
$45/month



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